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Return & Refund Policy

Welcome to our store! We are committed to providing you with a great shopping experience. If you are not satisfied with your purchase, we offer a convenient return and refund policy to ensure that your shopping experience is worry-free. Please read the following terms carefully to understand our return, refund, and related processes.

1. Return Conditions

We accept returns under the following conditions:

  • Return Period: You may request a return within 30 days of receiving your product.
  • Product Condition: The returned item must be in unused, undamaged, and original condition, including all original packaging, tags, and accessories. Items with visible signs of use, damage, or stains will not be accepted for return.
  • Return Request: Please contact our customer service before initiating a return. Our team will provide you with detailed instructions and further information regarding the return process.

2. Refund Process

  • Refund Timeline: Once we receive the returned product and confirm that it meets the return conditions, your refund will be processed within 5-7 business days.
  • Refund Method: Refunds will be issued using the same payment method used for the original purchase. For example, if you paid via credit card, the refund will be credited back to your card account.
  • Refund Amount: The refund will cover the product price (excluding shipping fees). If the return is due to a product defect or our error, we will also cover the return shipping costs.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been used or are no longer in their original packaging or condition.
  • Customized or clearance sale items.
  • Returns requested after 30 days of receiving the product.
  • Products that have been damaged or altered due to personal reasons.

4. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately. We will provide you with the following options:

  • Free Replacement: We will offer a free replacement of the same product.
  • Full Refund: If you prefer not to exchange the item, we will issue a full refund.

Please contact us within 7 days of receiving your order and provide any relevant images or videos to help us resolve the issue.

5. Return Shipping Costs

  • Defective Items: If the return is due to a defect or incorrect product, we will cover the return shipping costs.
  • Non-Defective Items: If the return is due to personal reasons (e.g., dislike, wrong size, etc.), the return shipping costs will be borne by you.

6. Return Address

The return address will be provided by our customer service team. Please ensure that you send the product back to the correct address to ensure a smooth return process.

7. Customer Service

If you have any questions or concerns regarding returns or refunds, please feel free to contact our customer service team. Our operating hours are Monday to Friday, 9:00 AM - 6:00 PM. We will respond to your inquiries as soon as possible and assist you in resolving any issues.